Returns & Exchanges

At Aventon, we want you to ride with confidence, which is why we offer a 14-day return window for all e-bikes and accessories in new, unused condition. Our goal is to ensure you find the perfect electric bike for your lifestyle and performance needs.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Receive Authorization

  Our support team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.

• 3.
  Package Your Gear

  Securely pack your items in the original manufacturer's packaging, ensuring all tools, manuals, and chargers are included to avoid restocking fees.

• 4.
  Ship and Refund

  Drop off your package at the designated carrier location; once our warehouse inspects the return, your refund will be processed within 7-10 business days.